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Kennet and Avon Medical Partnership


We are now two weeks into the new merged Kennet and Avon Medical Partnership and we wanted to update patients on where we are and what is left to do.

You will not notice much change, perhaps different voices on the telephone and certainly a different choice of location or timings for some appointments but essentially the contact between patients, doctors and nurses will remain the same.

The full merger cannot take place until NHS digital services amalgamate all the records and information technology services for which we are responsible at the end of the summer. In the meantime we ask that you remain patient with our Reception Staff as they familiarise themselves with the new and complex situation whilst maintaining the seamless service we aim to deliver.

Following the retirement of Dr Hanson, a reduction in the availability of Dr Ring and the continued struggle to recruit new doctors, it has been necessary to redistribute patients across the remaining doctors. Letters of explanation have already been received by those patients affected by this change. Remember this will not affect patient choice; indeed, with one practice and two locations, we believe that we have increased flexibility of access.

We continue to recruit clinical staff to join the team. Be aware, as discussed extensively at both Public Meetings, primary care is in crisis; GPs are in very short supply in Wiltshire as they are across the country. Our enthusiastic team is proud to have faced this crisis head on in order to preserve your GP Surgery in Kennet and Avon.

We welcome thoughts, suggestions, comments or concerns from our patients, and would ask that you send these to the following email address: 

Carers Afternoon

Thursday 27 April 2017, 2.30 - 4 pm, Mildenhall Village Hall, Mildenhall, Marlborough SN8 2LR

Kennet and Avon Medical Partnership would like to invite you to come along, with friends, with the person you care for, or alone and meet other Carers in a relaxed environment.

Alzheimer’s Support & Wiltshire and Swindon User Network will be available during the afternoon offering advice and support.

Patient Participation Group (PPG) Survey 2016

The Marlborough Medical Practice Patient Participation Group (PPG) have recently finished running their second annual survey to gather feedback from patients of the practice, and their carers.

We hope this has provided patients with a good opportunity to feed back about what really matters to them about the practice. A summary of the results is available here

Dr Sally Hanson 

Dr Hanson will be retiring from the Practice on 31 March 2017.

Marlborough Medical Practice and Pewsey Surgery will merge on the 1 April 2017 to form Kennet and Avon Medical Partnership.  We are currently seeking to recruit a new GP to join this Partnership in April 2017.  

Dr Hanson's patient list will be reviewed and patients registered with Dr Hanson will be notified in writing of their Kennet and Avon Medical Partnership Named GP. 

Working Together for Marlborough and Pewsey Patients

Marlborough Medical Practice and Pewsey Surgery have been in discussions to explore the possibility of a merger. With resignations from several practices in Wiltshire and a subsequent inability to recruit replacements, partners from both practices have been discussing a merger as a next step to make sure they are able to continue to provide the best care and services for their patients, by working more efficiently and sharing workloads.

The proposal is for both practices to remain open and for GP appointments to continue to be provided from both sites. The emerging plans have been discussed with and are supported by Wiltshire CCG and NHS England.

Dr Anna Collings, Partner at Pewsey Surgery said: "The workforce challenges within the NHS, and most particularly the shortage of GPs and other primary care staff, have been widely reported nationally and locally and are now beginning to affect our own north east corner of Wiltshire. It is really important for us to continue our patient relationships and to keep improving the quality and range of our services. But the challenges are real and we need to take action now to make sure we can respond to the developing healthcare landscape. Merging with Marlborough Medical Practice is a sensible and positive way forward”.

Dr Jenny Campbell, Partner at Marlborough Medical Practice said: “We’re confident that this proposal will make us far stronger and more resilient and will give us the opportunity to offer more enhanced services and to share specialisms and staff. Our two practices already work closely together, so formally merging is a logical next step. Our staff are supportive and both practices will keep our respective patients up to date with the ongoing discussions”.

The merger is expected to take effect in the Spring of 2017. Sharing resources will give some 18,000 patients access to more flexible services. While we expect that neither patients nor staff will notice any immediate change, both practices believe that collaboration will enable us to continue to provide quality care for our patients. 

Joining together will lead to better ways of working as we develop a new vision for general practice in and around Marlborough and Pewsey, and we believe that this will be good for patients and our staff.

We welcome thoughts, suggestions, comments or concerns from our patients, and would ask that you send these to the following email address:

Access All Areas

We are delighted to announce that existing patients can now enjoy access to our wide range of services at the touch of a button. Whether managing your appointments or ordering a repeat prescription, you can now do both without leaving your home.

In addition, if you would like to be able to view a summary of your health records online, simply call into the surgery to request access is set up. 

Further information about patient's access to online services can be found here:Patient Access to Online Services.  

Gold Plus Award from Wiltshire Investors in Carers GP Accreditation Scheme

We are delighted to announce that the Practice has been awarded a Plus award for carers support for the second year running.  This is an award in recognition of our hard work in providing services for our patients who are Carers and to help them in the role they take on when supporting a loved one. 

Further information about this award and the support we can offer to carers is available in the Latest News section and Carers Support section of this website. 

Friends and Family Test (FFT)

We would like your feedback on the care or treatment we give you any time you visit or have contact with the practice. To do this, we would encourage you to complete the Friends and Family Test through this website, or by requesting a form at reception. 

Call Recording

All incoming and outgoing telephone calls are recorded and monitored for patient care and training purposes.


(Site updated 24/07/2017)
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